Customer Engagement

We often have great experiences and poor experiences in life. What do you think affects those results? I challenge that your interaction with others greatly affects the outcome. If this is true then why don’t we do a better job insuring our customers get the correct engagement form our teams?

I can give you a laundry list of what keeps this from happening or I can set you on the proper path towards increasing your Customer Service with better engagement.

Step 1 Set the expectation

Insure that your team knows what you want from them.

Step 2 Give them the tools

Teach them how to properly engage the customer.

Step 3 Practice

Role-play Customer Situations to hone their skills.

Step 4 Observe

Take the time to inspect what you expect.

Step 5 Celebrate

Acknowledge the correct behaviors when you see them.