There are key steps to achieve operational excellence. The challenge i see is many leaders want to skip steps and blame others when results are less than acceptable.
A common step I have seen being skipped is giving quality training to new and existing people through a proper mentor-ship program. The days of Sink or Swim are long past us. On The Job Training is a quick way to get a new person up to speed on some basic skills but also can be away to breed bad habits throughout a team or an entire organization. When choosing a person to mentor new team members select wisely. Dont make your most experienced person your mentor based on their years of service.
How do you improve our mentoring team? You should first look at a potential mentors strengths and opportunities. Create a personal developmental action plan for your mentor to reduce their weaknesses and polish their strengths. Give them the tools to be the best they can be and then give them the game plan to help develop others. Highly trained mentors can increase productivity and efficiency quickly in any organization.
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